Questions & Answers

Frequently asked questions and simple answers to undersand

How do I receive my mobile data?

You will receive an SMS with a data voucher. Follow the instructions on the SMS

What should I do if I lose my mobile and want to reinstall the app?

Visit your clinic so that they can update your new mobile number for you so that you can continue your PrEP journey.

Where do I change my profile settings?

To change your avatar,phone number,username and your pill notification settings

Where do I change my clinic visit calendar?

To change your clinic appointments download the app and click on clinic schedule

Stay with us

You can also email us at info@myprep.co.za glad to help